Shipping policy
Last updated: 22nd November 2025
Processing Times
Orders are packed with care and dispatched within 1–3 business days.
During busy periods (new launches, holidays, or sales), processing may take an additional 1–2 business days.
Domestic Shipping (Australia)
We ship Australia-wide using Australia Post.
Estimated delivery times:
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
Tracking details will be emailed once your order has been shipped.
International Shipping
We currently ship to selected international locations.
Estimated delivery times vary by country:
• Standard International: 7–21 business days
• Express International: 5–10 business days
Please note: Duties, taxes, and customs fees (if applicable) are the responsibility of the buyer
Processing Times
Orders are packed with care and dispatched within 1–3 business days.
During busy periods (new launches, holidays, or sales), processing may take an additional 1–2 business days.
Domestic Shipping (Australia)
We ship Australia-wide using Australia Post.
Estimated delivery times:
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
Tracking details will be emailed once your order has been shipped.
International Shipping
We currently ship to selected international locations.
Estimated delivery times vary by country:
• Standard International: 7–21 business days
• Express International: 5–10 business days
Please note: Duties, taxes, and customs fees (if applicable) are the responsibility of the buyer
Order Tracking
Once your order is dispatched, you’ll receive an email with a tracking number so you can follow your parcel’s journey.
Incorrect Address
Please double-check your address at checkout.
If an incorrect or incomplete address is provided, Dormi Bene is not responsible for lost parcels or delays.
If your order is returned to us, you may be required to pay an additional postage fee to resend it.
Lost or Delayed Parcels
While rare, delays can happen.
If your order hasn’t arrived within the estimated timeframe, please reach out to us at ciao@dormibenethelabel.com.au and we’ll assist you.
Once your order is dispatched, you’ll receive an email with a tracking number so you can follow your parcel’s journey.
Incorrect Address
Please double-check your address at checkout.
If an incorrect or incomplete address is provided, Dormi Bene is not responsible for lost parcels or delays.
If your order is returned to us, you may be required to pay an additional postage fee to resend it.
Lost or Delayed Parcels
While rare, delays can happen.
If your order hasn’t arrived within the estimated timeframe, please reach out to us at ciao@dormibenethelabel.com.au and we’ll assist you.